As a result of our growth our client is looking for a Customer Service Champion who loves talking to people and proactively solving issues. You will join a growing team in Headquarters in Malta and work on a shift basis from Monday to Sunday.
If you speak German and English fluently, and enjoy delivering outstanding service to others then Take Your Chance and Apply.
Responsibilities:
Communicating with customers via phone, email and chat
Handling KYC documents
Interacting with various departments to resolve customer issues
Analysing and interpreting customers feedback to reply with clear, concise and helpful information
Add or amend transactions in customer accounts, when necessary or as instructed
Following up on pending cases to ensure they are resolved with the highest level of quality
Acknowledging and resolving customer complaints in a friendly and positive manner
Support with translations and ad hoc tasks
Requirements:
A friendly and polite approach, able to deliver exceptional service
Excellent phone etiquette and interpersonal skills
Excellent verbal and written skills in the German and English language. Italian would be a plus!
Experience working in Customer Service in the iGaming industry is an advantage
About Betting Connections
Betting Connections was founded at the beginning of 2010 as a response to an identified demand in the market for a true recruitment consultancy within the iGaming industry.
With dedicated recruitment specialist teams for IT, Multilingual and Gaming Specialists; we pride ourselves on our ability to fully understand the needs of both our clients and candidates, building long term relationships that are mutually beneficial to all. We achieve this by investing the time to get to know candidates and clients on a personal level, and by drawing on our extensive knowledge of both the iGaming and recruitment industries. This highly tailored approach to recruitment ensures that we know exactly what individuals are looking for and allows us to match the correct profile to the correct role, helping employers to grow their companies and individuals to develop their careers.
We operate throughout Europe and all of the major iGaming hubs across the globe, providing support for the industry’s leading operators and suppliers. We are 100% committed to making that perfect match between employers and job seekers across all functions within the industry, ranging from entry level to senior level positions.
