As Customer Service Officer, you are mainly responsible for representing our brand/-s as the face of our company and supporting our loyal customer base via email and live chat. Communication is also the key with our other departments – receiving feedback from players and sharing it internally enables us to continually improve our platform in a way that reflects our daily customer experience.
What should you bring with you?
As an international company, we are seeking Spanish speakers (native or C2) that are also fluent in English to support our players and to be able to have some friendly chats with your colleagues from different countries.
Yes, having experience in customer service and the iGaming industry would be considered an asset, but this is not a must. We are looking for someone eager to learn and bring in his or her interest and motivation to this role, to help us in getting the customer experience on platincasino.com to a new level. Having a healthy level of curiosity, team player skills and a vast interest in communication within you is the key to being successful in this role.
Ensure that players are provided with an outstanding level of service;
Communicate with relevant departments to provide timely escalation process and following up with pending issues;
Handle daily management of all incoming requests via emails, phone, and Live Chat;
Assist the relevant departments, including Fraud Officer and the Money Laundering Reporting Officer, when required;
Maintain customer focus and responding to customer queries in accordance to the Employer’s guidelines;
Give feedback of recurring customer issues to management and relevant internal departments;
Respond and action requests from management;
Promote the Employer’s values and products;
Ensure a professional working relationship with customers and other colleagues working with the Employer;
Liaise with third party providers of the Employer providing services which overlap to the Employee’s line of work;
Betting Connections was founded at the beginning of 2010 as a response to an identified demand in the market for a true recruitment consultancy within the iGaming industry.
With dedicated recruitment specialist teams for IT, Multilingual and Gaming Specialists; we pride ourselves on our ability to fully understand the needs of both our clients and candidates, building long term relationships that are mutually beneficial to all. We achieve this by investing the time to get to know candidates and clients on a personal level, and by drawing on our extensive knowledge of both the iGaming and recruitment industries. This highly tailored approach to recruitment ensures that we know exactly what individuals are looking for and allows us to match the correct profile to the correct role, helping employers to grow their companies and individuals to develop their careers.
We operate throughout Europe and all of the major iGaming hubs across the globe, providing support for the industry’s leading operators and suppliers. We are 100% committed to making that perfect match between employers and job seekers across all functions within the industry, ranging from entry level to senior level positions.