Key Responsibilities:

• Customer Service – provide e-mail and phone support to our customers to the required standard which ensures a good balance between productivity and quality
• Ability to liaise with other departments as necessary
• Identify process improvement opportunities and raise through the appropriate forum
• Support customers directly on the ground at major events around the world
• Any other tasks as required

Skills and Attributes:

• German native speaker
• Experience in Call Centre / Hospitality
• Team player
• Takes ownership
• Organised and reliable with attention to detail
• Excellent multi-tasking skills
• Work well under pressure
• Hungry to take on responsibility and a willingness to do adhere to strict deadlines
• Outstanding written and oral communication in English and language applied
• A sense of humour and positive, “make-it-work” attitude
• Must be comfortable with standard MS Office software (Outlook, Word) and quick to understand new software tools

If you are interested or know of someone that could be, kindly forward your CV in a word format to Esther Fernandez on esther@spotonconnections.com or call on +356 27 204 518 for further information.