On behalf of our client, we are looking for an individual to provide a high level of IT Support as part of their technical support team. Do you consider yourself a team player as well as a motivated self-starter with excellent communication skills? Let us know!
Speak with our iGaming Recruitment Consultants today!
Responsibilities:
- Perform Event, Service Requests and Incident investigations, diagnosis and resolutions using proven methodologies, working in conjunction with other stakeholders as required
- Provide technical support, troubleshooting and root cause analysis relating to application, product and system events and incidents, as well as fulfilling service requests
- Accept, manage and update events, incidents and service requests to ensure contracted Service Level Agreements are met, managing the Service Desk queue efficiently
- Take ownership and responsibility of issues from start through to a successful resolution
- Ensure the escalation of events, incidents and service requests, as well as service disruption to other teams or third party contractors as and when necessary and facilitate any issues to the point of resolution
- Monitor, resolve or escalate a number of system alerts and run a number of routine health checks on the system and suggest improvements to alerts in order to pre-empt the occurrence of an incident
- Develop technical knowledge of each system within company and specialized knowledge of certain nominated areas and maintain adequate knowledge of operating systems and application software used to provide a high level of IT support
- Assist in deployments and testing, providing meaningful feedback and physical intervention as and when necessary.
Requirements:
- Minimum 2 years’ experience working in an IT environment in an IT support function
- Any Computer Science / IT related qualifications
- Experience or qualification in desktop PCs hardware troubleshooting
- Basic knowledge of MS Windows Server 2008/2012/2016 and Active Directory
- Basic knowledge of Linux systems
- Basic knowledge of SQL
- Working experience with Atlassian product (JIRA and Confluence)
- Self-motivated, ability to work unsupervised as well as being able to work as part of a team in a fast paced environment
- Good command of spoken and written English
- Proactive, flexible attitude to work with a willingness to constantly learn, review and improve skills and processes
- High level of initiative, accountability, communication, attention to detail and ability to follow process and procedures
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable.
About Betting Connections
Betting Connections was founded at the beginning of 2010 as a response to an identified demand in the market for a true recruitment consultancy within the iGaming industry.
With dedicated recruitment specialist teams for IT, Multilingual and Gaming Specialists; we pride ourselves on our ability to fully understand the needs of both our clients and candidates, building long term relationships that are mutually beneficial to all. We achieve this by investing the time to get to know candidates and clients on a personal level, and by drawing on our extensive knowledge of both the iGaming and recruitment industries. This highly tailored approach to recruitment ensures that we know exactly what individuals are looking for and allows us to match the correct profile to the correct role, helping employers to grow their companies and individuals to develop their careers.
We operate throughout Europe and all of the major iGaming hubs across the globe, providing support for the industry’s leading operators and suppliers. We are 100% committed to making that perfect match between employers and job seekers across all functions within the industry, ranging from entry level to senior level positions.
