Are you tech-savvy and interested in developing a career in IT? Our client, who is a Danish IT Consultancy company is looking for motivated candidates to join their office in Prague.
Our client has more than 3,000 employees - of which approximately half work outside the borders of Denmark - in China, the Czech Republic, the Philippines, Switzerland and the US.
The Company is one of Denmark’s leading consultancies in IT development, implementation and operations. For over a decade, they have applied the latest advances in technology to make software development, business processes and communication significantly more effective. Read about our vision and culture.
The company's service offerings include advising, building, implementing, managing and supporting IT solutions and operating IT systems for customers. In 2017 our revenue was DKK 2.9 billion.
Customer Service Consultant
As a Service Desk Analyst at the Service Support Center in Prague, you handle incoming calls from employees who primarily work with major Danish companies. You will handle events and service requests you come across and work with anything from user login issues to functional support for business units. The focus will be on solving the problem within the first contact. The support will be provided in Danish/Finnish and English to the client’s global organizations. You become a part of our customer service support centre, where your IT support and analytical skills will be necessary as you will sometimes solve complex customer issues. Employees will consider you as a person who is outgoing and working well in a team and you will share your professional knowledge and experience with them. You must have a strong interest in providing the best service to the customers and the will to improve and develop your personal and professional skills.
Requirements:
As an IT supporter, you have a good understanding of the Windows environment, Outlook / MS Office, Remedy, network connections, Citrix, remote control, SAP, troubleshooting, software and hardware installation. It would be advantageous if you either have previous experience in IT support at the 1st or 2nd level or education in IT.
Being focused on results, you continuously pursue and achieve personal and work-related goals. You have excellent customer service skills and the ability to handle customers in a professional and efficient manner. In addition to good time management and prioritization skills, you also have the opportunity to multitask effectively. High energy levels and drive for support are expected. A large part of your responsibility will be to convey support-related solutions to different audiences from technical professionals to managers. Speech and writing skills in Danish/Finnish and English (minimum B2 level) are crucial.
The company offers
-The opportunity to work in a multicultural company
-Competitive and dynamic working environment
-Courses and good follow-up
-Possibility to learn and grow in a company or other areas such as soft skills, leadership, etc.
-5 weeks of vacation
-Mobile phone
-Food coupons
-Multi-sport card allows for free access to over 250 sports facilities in Prague
-Cafeteria
-Flexible start/end of working hours
-Convenient work from home
-European business trips
-Spring courses in Czech for foreigners
-Fruit and tea/coffee at the office
-Events with the firm (Friday breakfast, Friday bars, kick-off party, summer party)
About us:
We are a professional Nordic recruitment specialist focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.
Nordic Jobs Worldwide is the largest language Recruitment agency in the Nordic region, we match the most exciting jobs with Nordic talent. Over the past 2 years, we have recruited and helped over 1000 Nordic speakers to their dream job with our partners in over 28 different countries.
