Our client is looking for a Danish-Speaking  Customer Care Advisor to join their team in Portugal

Responsibilities:

· Analyze issues/requests of business clients and resolve them, only B2B;

· Communication channels: chat, mail, phone;

· Answer customer inquiries regarding online marketing products, strategies, implementation of marketing campaigns, assist users in recovering account information and assist in payment related issues;

· Adapt existing processes to craft alternate solutions or escalate critical or more complex queries to the next level for resolution.

The perfect candidate for the role:

· With customer care experience;

· General understanding or interest in online marketing products;

· Excellent communication skills, good listeners;

· Problem-solving skills;

· Dynamic, organized and engaging;

· Strategical thinking.

Our offer:

· International career in a multicultural environment;

· Training and familiarization phase

· Accommodation in a company apartment;

· Refund of initial flight expenses;

· Free annual flight to the home country;

· Private health insurance;

· Free Portuguese language courses, surfing, soft trekking, social and cultural events and activities.

Work-life balance: 

· Culture of celebration, sharing and mutual learning

· International dinners > where team members bring traditional food and turn the meeting room into an international buffet, where all the team gathers, eat together and share tradition and culture

· Secret Santa

· Halloween costume contest

· Friday movie nights

· End of quarter dinner

Our international, multicultural, social and friendly environment, makes the integration into the company, city and country very easy.

It is not a call centre job. Independent, autonomous working mode. No scheduled breaks, no phone coverage, no call centre routine.

Career progression guarantee within the company -it is new and it will grow, soon we will need team leaders, trainers, quality analysts) or within the digital marketing area. This experience opens up the possibility to in marketing agencies or marketing teams in any company.

Salary conditions:

· No rent, no bills to be paid

· Cost of living in Portugal is lower than in most the European countries

· Paid inbound flight to Lisbon + yearly one flight home