Responsibilities:
-Provide friendly and efficient service
-Be the first point of contact to handle and resolve customer issues
-Respond professionally to inbound phone calls and emails
-Identify and escalate issues appropriately
-Compose thoughtful and accurate messages or customize prepared responses to customer emails
-Research information and troubleshoot problems using available resources
-Arbitrate in situations between users
-Monitor and control numerous concurrent tasks in tandem
-Proactively and independently work to meet targets & goals
