Purpose of the Position

The role as Finnish VIP Support Specialist will cover all aspects of customer service, operational processes of the VIP programmes, and reactivation of lapsed VIPs and will also work on delivering the objectives and overall strategy of the VIP channel with a specific focus on the whole base of VIP segments for our in-house brands.

Key Responsibilities

• Deliver high service standards, offer an enhanced, proactive approach by responding to and initiating contact with players via phone and email in order to increase their lifetime value.
• Manage the growth of middle and low tier VIP customer database
• Answering VIP customer queries regarding financial transactions, gaming activity and general information queries to provide a one-stop contact point which could include gaming queries
• Pro-actively make outbound calls to clients providing them with information and promotional opportunities as required
• Build a strong customer knowledge and use that to tailor promotions to VIPs and for any customer service needs of VIPs
• Support the Account Managers, ensuring a seamless service is provided throughout
• Work closely with other business functions, including, Operations, Support, Finance, Payments and Marketing to provide the best possible customer experience to VIPs
• Maintain a continuous competitor understanding and knowledge of VIP Programmes, offers and product
• Reinforcing the VIP service through CRM and promotions across multiple brands or dedicated brands/markets.

Skills & Experience Required

• Previous experience within the online gaming industry
• Ability to show positive interpersonal skills and have the ability to quickly build a rapport with valuable players.
• Fluent level of written and spoken Finnish.
• Able to communicate confidently and articulately well in English whether it's on e-mail, phone or chat.
• Ability to meet demanding targets on a regular basis in order to reach the high service standards expected.
• Sales experience will be considered an advantage. 
• Possessing an analytical mind-set
• Excellent reporting skills using Word, Excel and PowerPoint.
• Very well organized.
• Able to work on own initiative
• Detail-oriented
• Ability to work closely with other departments

Further Information

Our client offers a friendly, dynamic work environment. They believe that our employees are our main asset and they make sure that they walk the talk. In addition to a competitive salary, they also provide daily lunch, regular team events, Comprehensive Health Insurance and other benefits. This position is based in Malta and they are looking to recruit as soon as possible.

About us - Nordic Jobs Worldwide

Nordic Jobs Worldwide is a professional Nordic recruitment specialist focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world. We are the largest language Recruitment agency in the Nordic region, we match the most exciting jobs with Nordic talent.

Nordic Jobs Worldwide also work with over 40 fantastic iGaming clients in Malta and our partners are some of the biggest names and the best clients within the iGaming industry.