We have an amazing career opportunity for a Danish speaking Account Security & Risk Specialist to join a leading app in Cape Town, South Africa. You will work with a team that centralises support for risk-related issues while channelling front line insights to reduce harmful impact on good users and on the platform. Does this job sound like the perfect challenge for you? Keep reading!

Your key job responsibilities as the Danish speaking Account Security & Risk Specialist in Cape Town, South Africa will include:

• Tackle customer contacts related to fraudulent activity and those unfairly actioned by the Risk team
• Work with high-impact brand safety issues responsibly to resolution and tailoring approach to regions market customers
• Summarise findings from the cases tackled into trends and important timely impactful recommendations

Requirements for this Danish speaking Account Security & Risk Specialist job in Cape Town, South Africa:

• Must be fluent in Danish and English
• 6 months experience in customer support
• Excellent reading comprehension and writing skills
• Compassion and understanding
• Calm under pressure. You have excellent organisational skills, integrity, and great follow-through on tasks
• Natural curiosity. You love learning how things work and you’re always looking for creative solutions. You enjoy testing different support strategies and supervising the results
• Ability to troubleshoot problems and find speedy resolutions
• Skilled at handling multiple issues at once to efficiently resolve a large number of inquiries
• The ability to work well in a team environment, chipping in to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users

If you are fluent in Danish and looking to work in Cape Town, South Africa, this Danish speaking Account Security & Risk Specialist job could be perfect for you. Please send your CV through to contact@languagerecruiters.com today!