On behalf of our client, we are looking for Finnish speaking VIP Executive to work for our client in Malta!
Responsibilities:
- Deliver high service standards, offer an enhanced, proactive approach by responding to and initiating contact with players via phone and email in order to increase their lifetime value
- Manage the growth of middle and low tier VIP customer data base
- Answering VIP customer queries regarding financial transactions, gaming activity and general information queries to provide a one stop contact point which could include gaming queries
- Pro-actively make outbound calls to clients providing them with information and promotional opportunities as required
- Build a strong customer knowledge and use that to tailor promotions to VIPs and for any customer service needs of VIPs
- Support the Account Managers, ensuring a seamless service is provided throughout
- Work closely other business functions, including, Operations, Support, Finance, Payments and Marketing to provide the best possible customer experience to VIPs
- Maintain a continuous competitor understanding and knowledge of VIP Programs, offers and product
- Reinforcing the VIP service through CRM and promotions across multiple brands or dedicated brand / markets
Requirements:
- Fluent level of written and spoken Finnish
- Previous experience within the online gaming industry
- Ability to show positive interpersonal skills and have the ability to quickly build a rapport with valuable players
- Able to communicate confidently and articulately well in English whether it's on e-mail, phone or chat
- Ability to meet demanding targets on a regular basis in order to reach the high service standards expected
- Sales experience will be considered an advantage
- Possessing an Analytical mind-set
- Excellent reporting skills using Word, Excel and PowerPoint
- Very well organized
- Able to work on own initiative
- Detail oriented
- Ability to work closely with other departments
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and elsewhere.
We offer a 250 euro 'refer a friend' bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable.
About Betting Connections
Betting Connections was founded at the beginning of 2010 as a response to an identified demand in the market for a true recruitment consultancy within the iGaming industry.
With dedicated recruitment specialist teams for IT, Multilingual and Gaming Specialists; we pride ourselves on our ability to fully understand the needs of both our clients and candidates, building long term relationships that are mutually beneficial to all. We achieve this by investing the time to get to know candidates and clients on a personal level, and by drawing on our extensive knowledge of both the iGaming and recruitment industries. This highly tailored approach to recruitment ensures that we know exactly what individuals are looking for and allows us to match the correct profile to the correct role, helping employers to grow their companies and individuals to develop their careers.
We operate throughout Europe and all of the major iGaming hubs across the globe, providing support for the industry’s leading operators and suppliers. We are 100% committed to making that perfect match between employers and job seekers across all functions within the industry, ranging from entry level to senior level positions.
