Our client is an iGaming company based in Malta currently looking to expand their technical support team. The company is well established and well fitted within sports betting environment.
The Service Desk Analyst is the first and focal point of contact of the Company. While providing the highest level of IT support, the Service Desk Analyst performs periodic routine checks and responds to all tickets submitted through JIRA Service Desk and uses a knowledge base tool along with their expertise to resolve tier one requests in a timely fashion.
The Service Desk Analyst escalates unresolved problem/issues/requests to the proper tier two and three support teams. Core to the role is troubleshooting on various software applications, hardware, and network systems and provide desktop support.
You will need to demonstrate a high level of commitment, initiative and ability to work alone and in a team environment. You should be a motivated self-starter with proven abilities to get the job done and possess excellent communication skills with a proactive can-do attitude and a willingness to learn.
Betting Connections was founded at the beginning of 2010 as a response to an identified demand in the market for a true recruitment consultancy within the iGaming industry.
With dedicated recruitment specialist teams for IT, Multilingual and Gaming Specialists; we pride ourselves on our ability to fully understand the needs of both our clients and candidates, building long term relationships that are mutually beneficial to all. We achieve this by investing the time to get to know candidates and clients on a personal level, and by drawing on our extensive knowledge of both the iGaming and recruitment industries. This highly tailored approach to recruitment ensures that we know exactly what individuals are looking for and allows us to match the correct profile to the correct role, helping employers to grow their companies and individuals to develop their careers.
We operate throughout Europe and all of the major iGaming hubs across the globe, providing support for the industry’s leading operators and suppliers. We are 100% committed to making that perfect match between employers and job seekers across all functions within the industry, ranging from entry level to senior level positions.