On behalf of our client, we are looking for German speaking VIP Team Leaders to work in Malta!
Responsibilities:
- Manage the individual performance and develop talents within the VIP team
- Manage day-to-day task of the VIP team and motivate them to reach organizational goals.
- Monitor VIP player activity and report on wagering, revenue, win/loss, and player generosity levels.
- Compile and present reports on VIP activities to key stakeholders
- Assess commercial opportunities, analyze important data, and recommend new ways forward to develop the service and user experience for loyal customers.
- Formulate a clear operating plan to execute 1-1 communication with high value customers across different touch points.
- Ensure continuous retention and reactivation of all VIP players
- Collaborate with other business functions e.g., Player Safety, Customer Service, Payments and Product teams to ensure procedures are robust and compliant
- Assist in the strategic planning of VIP Events and help source and send VIP player gifts, merchandise, and event tickets
- On occasion you may be required to host customers and represent the company at VIP events.
- Design and implement regular benchmarking and competitive analysis to ensure the business is keeping a competitive edge
- Carry out any other ad-hoc functions that may arise.
Requirements:
- Fluent German and English (both written and spoken)
- Proven background and minimum of 2 years’ experience in VIP management is required
- Commitment to providing world-class service to valuable customers
- A data-driven learner, keen to test and evaluate innovative ideas and their impact on core loyalty metrics
- Experience in the iGaming industry, with sound knowledge of Casino and Sportsbook
- Ability to effectively plan work tasks to meet deadlines
- Motivated team player with excellent people skills
- Excellent awareness of Microsoft Office applications and high degree of computer literacy
- Experience in the iGaming industry is considered a necessity
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable.
About Betting Connections
Betting Connections was founded at the beginning of 2010 as a response to an identified demand in the market for a true recruitment consultancy within the iGaming industry.
With dedicated recruitment specialist teams for IT, Multilingual and Gaming Specialists; we pride ourselves on our ability to fully understand the needs of both our clients and candidates, building long term relationships that are mutually beneficial to all. We achieve this by investing the time to get to know candidates and clients on a personal level, and by drawing on our extensive knowledge of both the iGaming and recruitment industries. This highly tailored approach to recruitment ensures that we know exactly what individuals are looking for and allows us to match the correct profile to the correct role, helping employers to grow their companies and individuals to develop their careers.
We operate throughout Europe and all of the major iGaming hubs across the globe, providing support for the industry’s leading operators and suppliers. We are 100% committed to making that perfect match between employers and job seekers across all functions within the industry, ranging from entry level to senior level positions.