• Spoton Connections
  • Lisbon, Portugal
  • Apr 09, 2020
Full time Advertising Jobs Customer Service Jobs

Job Description

Coached by the Operation manager, the Team Leader will supervise the German teams of customer Advisors. Managing, helping and motivating the team, also ensuring a constant high-level performance, regarding quality and quantity.

  • Assure continuous monitoring of the attainment of the team goals;
  • Implement action plans on a daily basis in order to improve performance;
  • Ensure that the quality standards (ISO, NF345, LRS) are respected;
  • Ensure the availability of resources (absenteeism) and production means (functioning of tools);
  • Escalate production incidents;
  • Offer opportunities to improve production development and optimisation;
  • Animate, motivate and win the loyalty of the team;
  • Inform the team on their performance, client requirements and the company vision;
  • Observe and improve the quality of the team performance (quality control, knowledge control, performance management);
  • Improve the skills and guidelines of the agents, on a daily basis (coaching, team meetings, continuous training, feedbacks);
  • Ensure that the company values are respected, by implementing procedures and rules.


  • University degree (preferential)
  • Experience of 3/5 years on team management, acquired in Customer Service Environment
  • Native or Fluent in German + English B2 / C1
  • Management & Leadership skills
  • Conflicts Management
  • Communication Skills
  • Rigor and Reliability
  • Time management and priorities
  • Customer focus
  • Based in Lisbon/ Portugal