Swedish Speaking Team Leader

  • Spoton Connections
  • Sliema, Malta
  • Apr 09, 2020
Full time Banking Jobs Customer Service Jobs Finance Jobs

Job Description

Main responsibilities:

  • Supervising the operational support for customers’ service related activities
  • Supervising the processing of help desk support to Ferratum customers
  • Being in charge for support reporting operational area, including KPI reports
  • Providing specialized training for the new employees
  • Answering questions regarding the Company’s products and services
  • Providing superior customer service in a professional and friendly manner
  • Identifying selling opportunities as per customer needs
  • Sharing knowledge and experience with other team members and the provision of support as and when needed.
  • Demonstrating a positive attitude, adaptability, flexibility, and punctuality

Expected skills and experience:

  • Excellent interpersonal skills
  • Previous experience in a similar role would be desired.
  • Positive and can-do attitude
  • Proficiency with Microsoft Office for Windows (Outlook, Word, Excel and PowerPoint)
  • Fluent in English and Swedish oral and written, other languages will be a benefit.