Our iGaming client, an established operator with casino and sportsbook product is looking for a Russian speaking Customer Service Representative to join their office in Malta.
Answer and support customer facing communication in required languages, and translate emails, website information and any other matter as requested
Research solutions to customer issues
Interact with various department to resolve customer issues
Use available tools and information resources to resolve problems
Use a comprehensive knowledge of the our client’s website to investigate and resolve issues
Escalate unresolved problems in accordance with establish policy procedures and protocols
Administer client account management including updating notes in accounts
Research transaction discrepancies and take appropriate action
Monitoring of customer activity, including assisting in the identification of fraudulent activity or abuse
Amending / adjusting transactions in customer accounts when necessary or instructed
Maintain professionalism and adhere to company standards during all interactions
Assistance with special Customer Services projects
Other tasks and duties as assigned
Business fluency in Russian and English
Minimum of 3 years in a position with relevant experience would be an asset
Knowledge of Sportsbook industry would be an asset
Basic office skills including knowledge of Microsoft Word and Excel
Ability to think critically and draw from experience to make decisions
Care in dealing with sensitive information
Ability to write, read and speak in the required languages
Ability to deal with ambiguity and identify customer’s needs
The ability to organize and manage multiple priorities
Ability to independently research solutions and solve problems
Strong customer orientation
Excellent interpersonal and communication skills
Performance driven and a strong team player
Fluent and advanced skills both oral and in specialized languages would be an asset
High school diploma required
Flexible and has the ability to quickly adjust to frequent process and information changes
Betting Connections was founded at the beginning of 2010 as a response to an identified demand in the market for a true recruitment consultancy within the iGaming industry.
With dedicated recruitment specialist teams for IT, Multilingual and Gaming Specialists; we pride ourselves on our ability to fully understand the needs of both our clients and candidates, building long term relationships that are mutually beneficial to all. We achieve this by investing the time to get to know candidates and clients on a personal level, and by drawing on our extensive knowledge of both the iGaming and recruitment industries. This highly tailored approach to recruitment ensures that we know exactly what individuals are looking for and allows us to match the correct profile to the correct role, helping employers to grow their companies and individuals to develop their careers.
We operate throughout Europe and all of the major iGaming hubs across the globe, providing support for the industry’s leading operators and suppliers. We are 100% committed to making that perfect match between employers and job seekers across all functions within the industry, ranging from entry level to senior level positions.