The ideal candidate will possess a sound knowledge of the policies and procedures relating to responsible gambling, as well as a passion to drive change to improve procedures and practices.
Management of the Responsible Gambling duties.
Making informed decisions determining appropriate mitigation actions for any risk identified.
Act as point of contact for escalations for Responsible Gambling cases and complaints.
Monitor social responsibility triggers (automated and manual) which are activated by player’s activities.
Use the company’s guideline to apply the adequate social responsibility measures once RG triggers have been activated.
Follow up on any social responsibility measures taken.
Recognizes type of customer who need to be logged and reported to the appropriate level of staff and which may trigger customer interaction at an appropriate moment.
Identify customers who are demonstrating signs of agitation, distress, intimidation, aggression or other behaviours that may inhibit customer interaction.
Proactively schedule outbound calls to identified players and make them aware of our protection tools available to them.
Use of all relevant sources of information to ensure effective decision making and to guide and deliver effective customer interaction.
Communicate effectively with overlapping departments such as customer service department, fraud, payment protection team, CRM, casino and sportsbook.
Review internal policies and procedures to ensure that they are compliant with all statutory or legal requirements. Keep up to date with regulatory changes ensuring we are being compliant.
Monitor best practice across our industry and suggest improvements to our strategies for our client.
Skills & Qualifications:
Solid knowledge of Swedish and Maltese gambling social responsibilities requirements
Background in the online gambling industry
Experience assessing risk and regulatory concerns
Good problem solving and decision making skills
Proven experience in leading/influencing others
Effective networking skills
Data analyzing and report writing skills
Understanding of data driven analytics
Great planning, organizational and analytical skills
Good understanding of a review/iterate/improve approach
Ability to communicate effectively with senior stakeholders
Betting Connections was founded at the beginning of 2010 as a response to an identified demand in the market for a true recruitment consultancy within the iGaming industry.
With dedicated recruitment specialist teams for IT, Multilingual and Gaming Specialists; we pride ourselves on our ability to fully understand the needs of both our clients and candidates, building long term relationships that are mutually beneficial to all. We achieve this by investing the time to get to know candidates and clients on a personal level, and by drawing on our extensive knowledge of both the iGaming and recruitment industries. This highly tailored approach to recruitment ensures that we know exactly what individuals are looking for and allows us to match the correct profile to the correct role, helping employers to grow their companies and individuals to develop their careers.
We operate throughout Europe and all of the major iGaming hubs across the globe, providing support for the industry’s leading operators and suppliers. We are 100% committed to making that perfect match between employers and job seekers across all functions within the industry, ranging from entry level to senior level positions.