Our client, an iGaming firm based in sunny Malta, is seeking a German-speaking customer service professional to join their team! A fantastic opportunity to join a friendly team providing support for a dynamic and leading iGaming product.
Providing assistance to internal and external customers via available communication channels in own language;
Guide customers through the website and assist them using the various services and products offered;
Escalate all sorts of technical problems reported by the customers to Manager;
Perform inbound and outbound calls;
Support other departments in carrying out various marketing activities, loyalty programmes, translations etc.
Previous experience in customer support or iGaming is desirable;
Excellent verbal and written skills in English and German;
Good computer skills and general internet knowledge;
Professional communication skills via phone, live chat and email;
Eager to learn and contribute with ideas to make continuous improvements;
Educated up to Secondary or post-Secondary level;
Willing to work evenings and weekends on a shift basis.
Betting Connections was founded at the beginning of 2010 as a response to an identified demand in the market for a true recruitment consultancy within the iGaming industry.
With dedicated recruitment specialist teams for IT, Multilingual and Gaming Specialists; we pride ourselves on our ability to fully understand the needs of both our clients and candidates, building long term relationships that are mutually beneficial to all. We achieve this by investing the time to get to know candidates and clients on a personal level, and by drawing on our extensive knowledge of both the iGaming and recruitment industries. This highly tailored approach to recruitment ensures that we know exactly what individuals are looking for and allows us to match the correct profile to the correct role, helping employers to grow their companies and individuals to develop their careers.
We operate throughout Europe and all of the major iGaming hubs across the globe, providing support for the industry’s leading operators and suppliers. We are 100% committed to making that perfect match between employers and job seekers across all functions within the industry, ranging from entry level to senior level positions.