Are you our next Customer Service super star?
# To maintain the quality standards of chat, email and telephone performance
# To offer excellent customer support
# Guide customers through our sites and assist them in using the various services and products offered.
# Handling Customer enquiries through the various platforms available (Chat and Email) # Accurate data input
# Manage the escalation process for customer resolution with empathy
# Working with multiple back offices, internal tools as well as engaging 3rd parties (Games providers) to ensure customer queries are answered and/or resolved in a timely and correct manner
# Assisting customers encountering issues with processing payments
# Assisting customers with their KYC procedure
# Working closely with the Risk team in this matter
# Actively engaging customers in the view to increase player activity
KNOWLEDGE AND EXPERIENCE:
> Fluent in German and English (both written and spoken)
> Good communication skills
Allan Aasterud & Click Recruiting is born from an IT recruitment brand that has 30+ years experience in the market and now has a fresh look to represent where it is positioned in the digital & technology recruitment sector; matching great talent to great jobs with great companies.
At Click we believe in attracting and retaining the right individuals, because they are absolutely central to what we achieve and to the success of our business.
We care about our clients and candidates and are defined by our success in supporting them so need people who not only get that but more importantly want to deliver on it everyday.
Allan Aasterud is the European Business Development Manager, and his focus is top talent and tech headhunting. If you are customer service, marketing, compliance or product, then Allan is your guy.
"18 years in iGaming has given me a unique insight into the market and what the future will bring. I have worked for some of the most successful gaming operators and advised top football clubs in Spain and England.
I have been lucky to work with some of the leaders and key players in the tech-driven gaming industry and have seen talented individuals blossom through hard work, desire and knowledge.
I'm a Nordic market specialist and very passionate about talent and skills."
Question? Then you should contact Allan & Click right now!