Our client is looking for a Japanese Customer Care Agent to join their Customer Care team and to help them build and deliver an amazing gaming experience to their customers.
The ideal candidate is an outgoing, hardworking, and fun individual whose personality and skills shine through.
Nurture and support customer relationships via e-mail and live chat
Support and contribute to the CRM infrastructure
Participate in the planning of customer engagement initiatives
Seek resolutions to customers’ queries and issues whilst actively striving to achieve a “one correct answer” across all channels
Monitor campaigns and promotions across all allocated customer touch points
Assisting with translations, content writing and marketing to ensure that the company is delivering the best communication to their customers
Contributing new ideas and feedback to keep improving the way the company works and exercising your creativity in different ways
Native level of Japanese
Fluent level of written and spoken English
Some customer care experience in a call centre environment
A genuine interest in iGaming
An efficient and a creative problem solver
Strong communication and interpersonal skills
Strong writing skills (spelling & grammar)
Ability to write content in a creative and catching manner
Basic knowledge of Microsoft Word and Excel
Betting Connections was founded at the beginning of 2010 as a response to an identified demand in the market for a true recruitment consultancy within the iGaming industry.
With dedicated recruitment specialist teams for IT, Multilingual and Gaming Specialists; we pride ourselves on our ability to fully understand the needs of both our clients and candidates, building long term relationships that are mutually beneficial to all. We achieve this by investing the time to get to know candidates and clients on a personal level, and by drawing on our extensive knowledge of both the iGaming and recruitment industries. This highly tailored approach to recruitment ensures that we know exactly what individuals are looking for and allows us to match the correct profile to the correct role, helping employers to grow their companies and individuals to develop their careers.
We operate throughout Europe and all of the major iGaming hubs across the globe, providing support for the industry’s leading operators and suppliers. We are 100% committed to making that perfect match between employers and job seekers across all functions within the industry, ranging from entry level to senior level positions.