As a Customer Service Agent, you will be a front-liner for one of our iGaming clients, supporting their players through phone calls, online chats and emails. You will assist their players with registration, game play, technical, payments and other generic queries.
Efficiently manage incoming customer service inquiries through chat and other channels, delivering a high standard and contributing towards an excellent customer experience
Provide accurate, valid and complete information by using the right methods and tools
Handle customer complaints, provide appropriate solutions and alternatives within an adequate time frame and following up to ensure resolution, keeping within the SLAs
Contribute towards the departments objectives to increase the accuracy, efficiency, and responsiveness of the customer service team as a whole
Work towards hitting and exceeding personal and business targets
Follow communication procedures, guidelines and policies implied by the business
Build rapport with customers through open and interactive communication
Share customer feedback with the CS team, Tech team and relevant teams to contribute towards the development of new products and services
Understand the importance of social responsibility and act in the best interest of players with gambling concerns or problems by following the company’s Responsible Gambling procedures
Comply with legal requirements, industry regulations, internal policies and professional codes
Native Spanish with excellent verbal and written Spanish and English language skills
Around 1 Year experience working in Customer support role in the iGaming industry
Strong customer focus with good communication skills
Reliable and ethical, respecting customers’ concerns and confidentiality
Organised and methodical, with good attention to detail
Computer / IT literate, and familiar with CRM systems
Betting Connections was founded at the beginning of 2010 as a response to an identified demand in the market for a true recruitment consultancy within the iGaming industry.
With dedicated recruitment specialist teams for IT, Multilingual and Gaming Specialists; we pride ourselves on our ability to fully understand the needs of both our clients and candidates, building long term relationships that are mutually beneficial to all. We achieve this by investing the time to get to know candidates and clients on a personal level, and by drawing on our extensive knowledge of both the iGaming and recruitment industries. This highly tailored approach to recruitment ensures that we know exactly what individuals are looking for and allows us to match the correct profile to the correct role, helping employers to grow their companies and individuals to develop their careers.
We operate throughout Europe and all of the major iGaming hubs across the globe, providing support for the industry’s leading operators and suppliers. We are 100% committed to making that perfect match between employers and job seekers across all functions within the industry, ranging from entry level to senior level positions.