Promptly and efficiently deal with customer enquiries or complaints via any communication channel offered (e-mail/chat) within set service level agreement levels
Respond promptly to customer enquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle enquiries and complaints
Direct requests and unresolved issues via the correct channels
Report and follow up technical issues reported by clients
Keep an accurate record of enquiries, comments, complaints and actions taken
Follow up on customer interactions
Keep records of customer interactions and transactions
Work on a shift basis to meet customers’ requirements, solve their problems and thus encourage future business
Take a pro-active approach in foreseeing possible delays or complications and plan strategies to avoid or minimise them
Take a pro-active approach towards procedures or working practices to improve customer service efficiency
Help the company with translation efforts as required
Perform customer verifications, Know Your Client procedures within the set guidelines
Communicate and co-ordinate with internal departments
Building interest in our products and services within our client base. Work with the Head of ‘Customer Care’ and ‘Marketing’ to carry out promotional campaigns around major sporting events
Any other tasks as may from time to time be allocated
Fluent French and English written and spoken language skills
Some customer care experience in a call centre environment or hospitality
A genuine interest in iGaming – Experience in iGaming a plus!
An efficient and creative problem solver and team player
Strong communication and interpersonal skills
Strong writing skills (spelling & grammar)
Ability to write content in a creative and catching manner
Basic knowledge of Microsoft Word and Excel
Betting Connections was founded at the beginning of 2010 as a response to an identified demand in the market for a true recruitment consultancy within the iGaming industry.
With dedicated recruitment specialist teams for IT, Multilingual and Gaming Specialists; we pride ourselves on our ability to fully understand the needs of both our clients and candidates, building long term relationships that are mutually beneficial to all. We achieve this by investing the time to get to know candidates and clients on a personal level, and by drawing on our extensive knowledge of both the iGaming and recruitment industries. This highly tailored approach to recruitment ensures that we know exactly what individuals are looking for and allows us to match the correct profile to the correct role, helping employers to grow their companies and individuals to develop their careers.
We operate throughout Europe and all of the major iGaming hubs across the globe, providing support for the industry’s leading operators and suppliers. We are 100% committed to making that perfect match between employers and job seekers across all functions within the industry, ranging from entry level to senior level positions.