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VIP Team Lead

  • Eyespy Recruitment
  • Malta
  • Mar 19, 2020
Full time Customer Service Jobs iGaming Jobs Management Jobs VIP Jobs

Job Description

VIP Team Lead

Our client a leading established iGaming business who are a bingo-led operator with a strong portfolio of online gaming brands, providing entertainment to a global consumer base.

Their success would not be possible without our #WinningTeam! Join a dedicated team who will challenge you, support you, and help you soar to new heights. With us, you'll be gaining a career, not just a job.

The VIP Team Lead will report into the Head of Lifecycle Optimization and be responsible for the strategy execution and the development of the VIP team. He or she will also maintain close cooperation with other departments such as CS, Compliance, CRM, and Product to ensure that the VIP strategy is translated to and integrated with all areas of the business.

Key objectives and responsibilities:

  • Strategy Execution
  • Achieve and report on the overall performance of VIP team
  • Ownership of the VIP budget, target, and bonus costs
  • Work with other departments across the business to ensure a seamless integration
  • Be involved in loyalty, segmentation, RG, LTV, and potential VIP development
  • Work with country managers to support regional and brand strategies
  • Be Familiar with the risk, RG, and SOW requirements in each market
  • Team Management

 

 

  • Manage & develop the VIP team
  • Support team in maintaining relationships with elite players
  • Manage and resolve any VIP escalations from the team
  • Maintain and explain VIP dashboards and reports
  • Improve the player profiling system and integrate results into the team’s operational activities
  • Work with Legal to manage and document all supplier contracts (SA, SLA, NDA, GDPR)
  • Develop and execute training programs for all new starters and Customer Support
  • Monitor VIP event and hosting preparations
  • Set strategy for Potential VIP development
  • Manage VIP bonus programs and costs
  • Essential skills and experiences relevant to the role:
  • Proven experience of building and managing relationships with I-gaming VIPs
  • Strong analytical background with proven track record of hitting & exceeding commercial targets
  • Comfortable with data interpretation, visualization, and reporting
  • Familiar with segmentation, journeys, and potential VIP development
  • Experience in cross departmental collaboration
  • Strong organisational skills and experience of balancing multiple projects
  • Strong leadership capabilities and experience in managing teams
  • Ability to work autonomously and to tight deadlines, effectively prioritize and deliver to a high standard whilst under pressure
  • Marketplace awareness and understanding of trends
  • Excellent communication skills (written, verbal and presentation)

Salary

Negotiable
About Eyespy Recruitment

EyeSpy Recruitment offers contract and permanent solutions for candidates and clients in the iGaming, Digital, and Crypto sectors. With offices in Gibraltar and in the UK, we recruit on behalf of an international client base of FTSE businesses, high-growth SMEs and leading-edge start-ups.

 

Our founders are two sisters who came to together to build a recruitment agency that would put honesty, trust and integrity at the core of their business.Our reputation is one built on the will to succeed and the desire to provide the very best service to our candidates and clients.

 

How are we different? Our approach to candidate attraction and client management is a little different. At EyeSpy we are interested in people, we are interested in the sectors we cover and we are interested in the many ways people assimilate information. We don’t have a one-fits-all approach and we work hard to tailor our recruitment solution for each and every client.

We also invest time and resource into the candidate experience, adding value along the way. All of this adds up to a strong track record of success in placing the right people…with the right people.

 

Our team of dedicated consultants are experts in recruiting cutting-edge tech talent, data scientists, digital marketers, legal counsel, finance professionals, UX and digital designers, product owners, project managers, analysts, executive management and many other skillsets found within our sectors. We know that hiring the right people is a catalyst for positive change in your business.

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