Our client a leading established iGaming business who are a bingo-led operator with a strong portfolio of online gaming brands, providing entertainment to a global consumer base.
Their success would not be possible without our #WinningTeam! Join a dedicated team who will challenge you, support you, and help you soar to new heights. With us, you'll be gaining a career, not just a job.
Reporting to the VIP Team Lead, the ideal candidate will be responsible for the handling, retention and development of a portfolio of high value VIP players.
This role is accountable for the daily analysis, management, and tactical execution of the VIP strategy in Norway. The VIP Specialist will also be responsible for some 1:1 hosting to develop relationships with our key players.
You will be expected to:
Develop personal relationships with select VIP players, and build individual account plans
Daily monitor and analyses of Winners, Retention, and Closed accounts, and follow up with appropriate actions
Set up bonuses for VIP players according to guidelines
Support the design, communication, and execution of promotions and campaigns
Liaise with the CRM team to set up promotions and communication emails
Support the design, execution, and hosting of events
Support the arrangement of event logistics, including flights, transfers, accommodation, meals, location scouting, and contingency plans
Monitor VIP Teams chats and emails, including during weekends and evenings, when required
Monitor the Loyalty and VIP inbox to ensure all player communication is handled and relayed to the correct contact
Support other VIP regions, when required
Work closely with the Country Manager to support the regional strategy
Role Requirements:
EyeSpy Recruitment offers contract and permanent solutions for candidates and clients in the iGaming, Digital, and Crypto sectors. With offices in Gibraltar and in the UK, we recruit on behalf of an international client base of FTSE businesses, high-growth SMEs and leading-edge start-ups.
Our founders are two sisters who came to together to build a recruitment agency that would put honesty, trust and integrity at the core of their business.Our reputation is one built on the will to succeed and the desire to provide the very best service to our candidates and clients.
How are we different? Our approach to candidate attraction and client management is a little different. At EyeSpy we are interested in people, we are interested in the sectors we cover and we are interested in the many ways people assimilate information. We don’t have a one-fits-all approach and we work hard to tailor our recruitment solution for each and every client.
We also invest time and resource into the candidate experience, adding value along the way. All of this adds up to a strong track record of success in placing the right people…with the right people.
Our team of dedicated consultants are experts in recruiting cutting-edge tech talent, data scientists, digital marketers, legal counsel, finance professionals, UX and digital designers, product owners, project managers, analysts, executive management and many other skillsets found within our sectors. We know that hiring the right people is a catalyst for positive change in your business.
