The Role
The candidate will report to COO and be responsible for set up and implementation of various activities, methodologies and teams in Risk, AML and Payments to support and enhance customer experience across the business' lottery products
As part of your role, you will liaise with Product and Development teams to specify and procure back office functionality to support operational requirements
Responsibilities
Payments
Prepare RFP for payment providers and establish best option for the business
Support Integration and configuration of preferred provider
Implementation of various country based payment providers
Ownership over the cashier performance - KPI's and reporting
Design and implementation of compliant processes & procedures for customer payments
Recruit, train, build and manage a payments team
Risk, fraud & AML
Prepare RFP for various KYC and player verification tools and establish best option for integration with the business
Develop and implement effective and compliant KYC methodologies
Fraud detection and prevention strategies to mitigate fraud losses while ensuring an appropriate balance between risk and customer experience
Preparation of AML assessment together with Head of compliance.
Implementation of AML policy based on AML assessment and regulation requirements.
Creation of fraud rules based on analytics and segmentation.
Requirements
Proven experience (at least 2 years) in managing risk and payments teams ideally in the online gambling industry.
Formal training in AML an advantage.
Good understanding of compliance and regulation in the gambling industry
Solid understanding of Financials and KPI's.
Fluent in english and good communication and presentation skills.
Ability to work under pressure and tight deadlines.
Strong analytical and numerical skills.
Ability to think outside the box.
Proficient in Microsoft office suite.
Self-motivated and driven
EyeSpy Recruitment offers contract and permanent solutions for candidates and clients in the iGaming, Digital, and Crypto sectors. With offices in Gibraltar and in the UK, we recruit on behalf of an international client base of FTSE businesses, high-growth SMEs and leading-edge start-ups.
Our founders are two sisters who came to together to build a recruitment agency that would put honesty, trust and integrity at the core of their business.Our reputation is one built on the will to succeed and the desire to provide the very best service to our candidates and clients.
How are we different? Our approach to candidate attraction and client management is a little different. At EyeSpy we are interested in people, we are interested in the sectors we cover and we are interested in the many ways people assimilate information. We don’t have a one-fits-all approach and we work hard to tailor our recruitment solution for each and every client.
We also invest time and resource into the candidate experience, adding value along the way. All of this adds up to a strong track record of success in placing the right people…with the right people.
Our team of dedicated consultants are experts in recruiting cutting-edge tech talent, data scientists, digital marketers, legal counsel, finance professionals, UX and digital designers, product owners, project managers, analysts, executive management and many other skillsets found within our sectors. We know that hiring the right people is a catalyst for positive change in your business.
