French Customer Service

  • Eyespy Recruitment
  • Gibraltar
  • Mar 19, 2020
Full time Customer Service Jobs iGaming Jobs

Job Description

Our client, a well established online gaming company, based in Gibraltar is looking for new customer orientated agent to join its dynamic French team. You will be the first point of contact for our client's players and trained to deliver a truly exceptional, market-leading customer service experience for our client players across its full product range.

The role

 

Handling all customer related queries via all contact channels (phone, chat and emails), such as game inquiries, support with deposits, cashing out of funds etc within specific service level agreements

 

Taking ownership of ongoing cases in order to ensure they are resolved with the absolute highest level of quality

 

Escalating any issues through correct procedures

 

Promoting and maximising retention

 

Assisting with the mentoring of new Customer Service Representatives as they join the team

Your profile

 

Excellent communication skills with excellent telephone manner

 

Native level spoken and written in French

 

Excellent knowledge of English

 

Ability to remain calm and patient under pressure

 

Problem analysis and problem-solving to escalate trends in issues quickly

 

Attention to detail and accuracy

 

A proactive team player

An attractive salary and full relocation package (flight plus first weeks accommodation) will be provided.

Salary

Negotiable