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Our client, a well established online gaming company, based in Gibraltar is looking for new customer orientated agent to join its dynamic French team. You will be the first point of contact for our client's players and trained to deliver a truly exceptional, market-leading customer service experience for our client players across its full product range.
The role
Handling all customer related queries via all contact channels (phone, chat and emails), such as game inquiries, support with deposits, cashing out of funds etc within specific service level agreements
Taking ownership of ongoing cases in order to ensure they are resolved with the absolute highest level of quality
Escalating any issues through correct procedures
Promoting and maximising retention
Assisting with the mentoring of new Customer Service Representatives as they join the team
Your profile
Excellent communication skills with excellent telephone manner
Native level spoken and written in French
Excellent knowledge of English
Ability to remain calm and patient under pressure
Problem analysis and problem-solving to escalate trends in issues quickly
Attention to detail and accuracy
A proactive team player
An attractive salary and full relocation package (flight plus first weeks accommodation) will be provided.
EyeSpy Recruitment offers contract and permanent solutions for candidates and clients in the iGaming, Digital, and Crypto sectors. With offices in Gibraltar and in the UK, we recruit on behalf of an international client base of FTSE businesses, high-growth SMEs and leading-edge start-ups.
Our founders are two sisters who came to together to build a recruitment agency that would put honesty, trust and integrity at the core of their business.Our reputation is one built on the will to succeed and the desire to provide the very best service to our candidates and clients.
How are we different? Our approach to candidate attraction and client management is a little different. At EyeSpy we are interested in people, we are interested in the sectors we cover and we are interested in the many ways people assimilate information. We don’t have a one-fits-all approach and we work hard to tailor our recruitment solution for each and every client.
We also invest time and resource into the candidate experience, adding value along the way. All of this adds up to a strong track record of success in placing the right people…with the right people.
Our team of dedicated consultants are experts in recruiting cutting-edge tech talent, data scientists, digital marketers, legal counsel, finance professionals, UX and digital designers, product owners, project managers, analysts, executive management and many other skillsets found within our sectors. We know that hiring the right people is a catalyst for positive change in your business.
