Our client, an established iGaming operator with offices in Malta, is looking for a German speaking Customer Support Agent to join their team.
Working within a friendly, fun and creative team, helping customers with their queries
Keeping up to date with new offer, campaigns and services set by the company
Becoming an expert when it comes to iGaming products offered by the company, different brands and services
Providing top notch service to the customers, with superb communication levels
Directing positive energy to all chats and emails, assisting customers with their queries
Sharing improvement ideas as well as valuable feedback to other team members and team leaders
Occasional side tasks like translations, keeping the knowledge base fresh and up to date.
Fluent level of spoken and written German
An interest and willingness to learn more about iGaming products
An analytical approach to problem solving and ability to tackle more complex issues
Flexibility to work shifts – including weekends and public holidays
Previous experience within a similar field – hospitality, retail, online support
Ability to multitask, communicate effectively, service minded attitude and be a team player
Any additional languages – a plus
Betting Connections was founded at the beginning of 2010 as a response to an identified demand in the market for a true recruitment consultancy within the iGaming industry.
With dedicated recruitment specialist teams for IT, Multilingual and Gaming Specialists; we pride ourselves on our ability to fully understand the needs of both our clients and candidates, building long term relationships that are mutually beneficial to all. We achieve this by investing the time to get to know candidates and clients on a personal level, and by drawing on our extensive knowledge of both the iGaming and recruitment industries. This highly tailored approach to recruitment ensures that we know exactly what individuals are looking for and allows us to match the correct profile to the correct role, helping employers to grow their companies and individuals to develop their careers.
We operate throughout Europe and all of the major iGaming hubs across the globe, providing support for the industry’s leading operators and suppliers. We are 100% committed to making that perfect match between employers and job seekers across all functions within the industry, ranging from entry level to senior level positions.