ASSISTANT CALL CENTER MANAGER – PORTO
Our client is looking for an Assistant Call Centre Manager to support the Customer Service Manager. As an Assistant, you will support and improve the performance of all the members of the call centre. Together with the Manager, you will ensure that the service levels are accomplished.
Scheduling the shifts for all the team
Being a role model on an operational perspective
Demonstrate a problem-solving attitude, showing empathy and willingness to provide excellent experience and support to end-users
Provide feedback and suggestions to the Customer Service Manager regarding SLAs and KPIs
Giving input on improvements to improve answers to customers
Managing complaints and help with the internal procedures
Ability to identify and enhance potential in all team members
Fluent in Portuguese and English
Flexible and able to work in a start-up work environment with rotational shifts
Experience managing call centres’ teams is mandatory
Experience or high interest about the iGaming industry is considered an assess
SpotOn Connections offers international recruitment solutions and career consultancy for all industries across Europe. We deliver a premium service at all stages of the recruitment process, taking the time to get to know our clients and candidates on a personal level so that we can make the perfect match. Our network of consultants come from a recruitment background, with particular specialisation on the finance, legal, technical, and multilingual industries. We currently have offices in Malta and Portugal.