Our client, a big operator in the IT and technology sector, is now seeking to employ highly qualified and highly motivated employees who offer a technical support services to its clients, from a multilingual 24-hour service desk.
The Service Desk Agent will provide with excellent Level 1 Technical Support to customers (B2B) by email, phone and/or chat both in Dutch and in English languages
Escalating issues to the different departments accordingly
Have excellent English and Dutch language skills (at native level)
Have compelling communication and team skills;
Available to work on shifts basis (including night hours and weekends)
Experience working in a highly demanding customer service environment
Help desk experience and basic IT skills would be an asset
Able to work under pressure and keep calm
SpotOn Connections offers international recruitment solutions and career consultancy for all industries across Europe. We deliver a premium service at all stages of the recruitment process, taking the time to get to know our clients and candidates on a personal level so that we can make the perfect match. Our network of consultants come from a recruitment background, with particular specialisation on the finance, legal, technical, and multilingual industries. We currently have offices in Malta and Portugal.