A Customer Support Specialist in our client’s organisation will be 1st line Support for players wishing to contact the company with regards to various matters. These matters include Account queries, Bonus enquiries, Complaints, Promotions, Basic Technical support and other various troubleshooting needs.
The company strive to be the best in Support and Customer care within the industry and they are looking for individuals who possess the same vision.
Handle customer queries through Live Chat and email
Escalating to relevant departments and following up on the resolution
Working with multiple back offices, internal tools as well as engaging 3rd parties (Games providers) to ensure customer queries are answered and/or resolved in a timely and correct manner
Assisting customers encountering issues with processing payments (Credit Cards, Bank transfers, E-wallets, Paysafe)
Assisting customers with their KYC procedure - Also working closely with the Risk team in this matter
Working closely with the VIP, Marketing and Risk/Payments department
Crediting bonuses & Free spins
Upselling the Brands promotions
Actively engaging customers
Fluent German and fluent English language skills (written and spoken)
Customer support experienced
Strong PC and internet skills
Very good problem-solving skills
Strong attention to detail
Strong team player
Good online attitude
Betting Connections was founded at the beginning of 2010 as a response to an identified demand in the market for a true recruitment consultancy within the iGaming industry.
With dedicated recruitment specialist teams for IT, Multilingual and Gaming Specialists; we pride ourselves on our ability to fully understand the needs of both our clients and candidates, building long term relationships that are mutually beneficial to all. We achieve this by investing the time to get to know candidates and clients on a personal level, and by drawing on our extensive knowledge of both the iGaming and recruitment industries. This highly tailored approach to recruitment ensures that we know exactly what individuals are looking for and allows us to match the correct profile to the correct role, helping employers to grow their companies and individuals to develop their careers.
We operate throughout Europe and all of the major iGaming hubs across the globe, providing support for the industry’s leading operators and suppliers. We are 100% committed to making that perfect match between employers and job seekers across all functions within the industry, ranging from entry level to senior level positions.