Dutch speaking Service Desk agent

  • Spoton Connections
  • Remote (Portugal)
  • Dec 21, 2020
Full time Customer Service Jobs Dutch Language Jobs

Job Description

Our client, a big operator in the IT and technology sector, is now seeking to employ highly qualified
and highly motivated employees who offer a technical support services to its clients, from a
multilingual 24-hour service desk.


Responsibilities


• The Service Desk Agent will provide with excellent Level 1 Technical Support to customers
(B2B) by email, phone and/or chat both in Dutch and in English languages
• Escalating issues to the different departments accordingly


Requirements


• Have excellent English and Dutch language skills (at native level)
• Have compelling communication and team skills;
• Available to work on shifts basis (including night hours and weekends)
• Experience working in a highly demanding customer service environment
• Help desk experience and basic IT skills would be an asset
• Able to work under pressure and keep calm

Salary

Negotiable