For our partner – an established sportsbook and casino operator, we are looking for an enthusiastic candidate to take charge of English speaking customers’ experience by providing qualitative support and also regularly suggesting on how to improve customer experience and increase satisfaction levels.
✓ Organize and control the process for assisting to customers’ inquiries thrоugh phone, ticketing system, chat, emails
✓ Monitor and analyze customers’ behaviour and making suggestions for constantly developing a better product
✓ Make outbound verification phone calls
• Experience is in similar position is not a must, but will be considered as an advatage
• Proficient user in English language, both written and spoken
• Organizational skills, punctuality and discipline
• A team player with passion for learning
• General knowledge on e-gaming industry
Count on us for flexibility, mutual understanding and focus on the individual and rest assured we’ll be willing to provide quite a competitive remuneration package.
We are a licensed recruitment agency with focus on employment within gaming, betting, casino space. All of our consutlants have been involved in the sector for years and have in-depth knowledge of specifics of positions in the industry as well as the employers, conditions, working environment and trends. Being a part of a network with partners in Sofia, Malta, Gibraltar and the UK, we operate with a considerable database of candidates, quite experienced in the field as well as others, whose profile and competences would be an excellent match for employers’ needs.