Our client is currently looking for a Head of Customer Operations to join their team based in Malta.
You will be fully responsible for the Customer Service and RFP team working with the Team Managers to ensure expected levels of productivity and KPI’s are achieved through instilling a culture of high performance and outstanding results where the team are encouraged to perform to their best!
· Define the Strategy for Customer Operations delivering innovation for the brands
· Build and Manage relationships with 3rd party service providers
· Create & maintain an environment that promotes Responsible Gambling to ensure that vulnerable customers are protected
· Responsible for adherence to all regulatory requirements including GDPR and AML
· Fluent in Spanish and English
· Strong experience leading the operations of customer service and risk, fraud and payments teams within the iGaming industry
· Extensive knowledge and experience of the Spanish market within the iGaming industry
Betting Connections was founded at the beginning of 2010 as a response to an identified demand in the market for a true recruitment consultancy within the iGaming industry.
With dedicated recruitment specialist teams for IT, Multilingual and Gaming Specialists; we pride ourselves on our ability to fully understand the needs of both our clients and candidates, building long term relationships that are mutually beneficial to all. We achieve this by investing the time to get to know candidates and clients on a personal level, and by drawing on our extensive knowledge of both the iGaming and recruitment industries. This highly tailored approach to recruitment ensures that we know exactly what individuals are looking for and allows us to match the correct profile to the correct role, helping employers to grow their companies and individuals to develop their careers.
We operate throughout Europe and all of the major iGaming hubs across the globe, providing support for the industry’s leading operators and suppliers. We are 100% committed to making that perfect match between employers and job seekers across all functions within the industry, ranging from entry level to senior level positions.