This is an exciting role covering all aspects of account management, operational processes of the VIP programmes, and reactivation of lapsed VIPs and will also work on delivering the objectives and overall strategy of the VIP channel with a specific focus on the whole base of VIP segments.
You are a doer, business minded, resilient with a keen eye for detail, solid interpersonal skills and genuine team player. Your true passion lies in leading and driving results getting the customers engaged and delivering the overarching business goals!
Reinforcing the Super VIP service through Hospitality, CRM, and promotions across multiple brands or dedicated brand/markets.
Build exceptional relationships with high value clients to provide a personalised service and gaming experiences tailored to them, across all products.
Monitor individual customer performance and ensure that bonuses, gifts and hospitality invitations are offered in accordance with business requirements
Act as VIP Champion for Super VIPs, ensuring contacts/queries are handled as priority both individually and by all departments or 3rd parties
Answering VIP customer queries regarding financial transactions, betting activity and general information queries to provide a one stop contact point which could include gaming queries
Initiate campaigns that will drive activity for high net worth customers, ensure that they are generated in a timely manner, results monitored and reported
Manage targets and budgets
Maximize and enhance the Customer journey and promoting responsible gambling, aimed at strengthening profitable relationships
Work alongside Product and Brand teams to increase brand awareness
Monitor the customer base for the new Potential VIP customers
Plan and execute events within the VIP team; entertain and host customers at various local and global events
Pro-actively make outbound calls to clients providing them with information and promotional opportunities as required
Improve and expand on product and industry expertise to benefit our VIP customers
iGaming experience is a MUST!
Knowledge of both Casino and Sportsbook would be a big plus
Able to communicate in Danish to a native level along with English
Ideally experience dealing with VIP customers
Excellent interpersonal skills and have the ability to quickly build a report with valuable players.
Betting Connections was founded at the beginning of 2010 as a response to an identified demand in the market for a true recruitment consultancy within the iGaming industry.
With dedicated recruitment specialist teams for IT, Multilingual and Gaming Specialists; we pride ourselves on our ability to fully understand the needs of both our clients and candidates, building long term relationships that are mutually beneficial to all. We achieve this by investing the time to get to know candidates and clients on a personal level, and by drawing on our extensive knowledge of both the iGaming and recruitment industries. This highly tailored approach to recruitment ensures that we know exactly what individuals are looking for and allows us to match the correct profile to the correct role, helping employers to grow their companies and individuals to develop their careers.
We operate throughout Europe and all of the major iGaming hubs across the globe, providing support for the industry’s leading operators and suppliers. We are 100% committed to making that perfect match between employers and job seekers across all functions within the industry, ranging from entry level to senior level positions.