Our client, a leading provider in are looking for a German speaking support agent to join their team in Malta.
Are you good at dealing with other people? Does it motivate you to solve problems and help customers? Our clients customer service team is one of the foundations of their success.
You are then the first point of contact for our clients customers and communicate with them via e-mail and live chat
You are always informed about our clients promotions and offers
You work closely and across functions with other teams such as Responsible Gaming, AML, Payments and Marketing
You support our clients team with new ideas and suggestions for improvement in order to make the company even better
During the first 6-8 weeks you will learn everything that is important for the position in paid training
Our client encourages ongoing education and offer regular training to learn and refresh expertise, market trends and best practices
Fluent knowledge of German & English minimum C1 level of written & spoken
You are customer orientated enjoying contact with customers and solving their problems.
Tech-savvy? You can use the common MS Office programs and quickly learn to use new systems, such as our self-developed backend system (Ebet) and Salesforce.
You will be a multitasker that is able to work in a dynamic work environment and are able to work on 3 chats at the same time.
Flexible. You are ready to work in shifts from Monday to Sunday between 8 a.m. and midnight.
Experience in iGaming or sports betting is an advantage, but not a requirement.
Betting Connections was founded at the beginning of 2010 as a response to an identified demand in the market for a true recruitment consultancy within the iGaming industry.
With dedicated recruitment specialist teams for IT, Multilingual and Gaming Specialists; we pride ourselves on our ability to fully understand the needs of both our clients and candidates, building long term relationships that are mutually beneficial to all. We achieve this by investing the time to get to know candidates and clients on a personal level, and by drawing on our extensive knowledge of both the iGaming and recruitment industries. This highly tailored approach to recruitment ensures that we know exactly what individuals are looking for and allows us to match the correct profile to the correct role, helping employers to grow their companies and individuals to develop their careers.
We operate throughout Europe and all of the major iGaming hubs across the globe, providing support for the industry’s leading operators and suppliers. We are 100% committed to making that perfect match between employers and job seekers across all functions within the industry, ranging from entry level to senior level positions.