As a Payments Processing Analyst you will be responsible for making sure that payment requests, both in and out of customers’ accounts, are reviewed and processed on time.
You will also be responsible for ensuring that established policies and procedures relating to fraud prevention are followed.
Therefore, we are looking for someone with the following profile: reliable, problem-solver, excellent analytical skills, acute attention to detail, and good communication and interpersonal skills.
Essential Job Functions / Main Duties & Responsibilities:
Maintaining a 24/7 service for all customers.
Review and process transactions in accordance with established standards and procedures within service SLAs.
Run daily security checks on accounts and payment transactions to identify fraudulent activity or abuse.
Handling suspicious transactions in accordance with company procedures.
Report any fraudulent transactions and accounts to minimize the risk to the company.
Process chargebacks, returns and NSFs transactions.
Communicate with other departments and/or external providers to research and resolve customer issues, research transaction discrepancies and take appropriate action.
Assist in the timely resolution of escalated transactions, tickets and issues, including adjusting transactions in customer accounts when necessary or instructed.
Ensure the proper handling of customer’s accounts management including proper reporting and documenting of issues.
Assist the Global Payments Processing Manager with special projects as assigned to introduce new products or solutions.
Ad hoc tasks when required by the Team Leader
Skills & Qualifications:
Strong analytical skills and attention to the details are essential
Ability to understand both written and oral instructions in English
Care in dealing with sensitive information
Ability to handle multiple competing priorities in a fast-paced environment
Ability to take initiative to perform at a high amount of workload
Ability to think critically and draw from experience to make decisions
Team worker and someone that can work well with others
Self-motivated and quick to learn new skills and operational processes
Solid work ethic
Knowledge & Experience:
Minimum of 3 years in a position with relevant experience would be required (Senior position)
Knowledge of Sportsbook industry would be an asset
Good knowledge in specialized languages would be an asset
Basic office skills including knowledge of Microsoft Word and Excel
High school diploma required
Betting Connections was founded at the beginning of 2010 as a response to an identified demand in the market for a true recruitment consultancy within the iGaming industry.
With dedicated recruitment specialist teams for IT, Multilingual and Gaming Specialists; we pride ourselves on our ability to fully understand the needs of both our clients and candidates, building long term relationships that are mutually beneficial to all. We achieve this by investing the time to get to know candidates and clients on a personal level, and by drawing on our extensive knowledge of both the iGaming and recruitment industries. This highly tailored approach to recruitment ensures that we know exactly what individuals are looking for and allows us to match the correct profile to the correct role, helping employers to grow their companies and individuals to develop their careers.
We operate throughout Europe and all of the major iGaming hubs across the globe, providing support for the industry’s leading operators and suppliers. We are 100% committed to making that perfect match between employers and job seekers across all functions within the industry, ranging from entry level to senior level positions.