Customer Support Assistant (based in Malta)

  • Ceek Recruitment Solutions
  • Malta
  • Apr 13, 2020
Full time Customer Service Jobs

Job Description

Job Description

Have you any experience in Customer Support? If yes, we are looking for the right candidate to join our client’s customer-care team as a Customer Support Assistant, to handle incoming calls from customers and help in the up-keeping of the customer service level of the firm. If you are interested, Ceek would like to hear from you!

What is expected of you?

  • Handle customer enquiries by call or email
  • Assist in quotes
  • Manage and resolve customer complaints
  • Identify and address issues to the technical coordinator
  • Provide the right service and information to customers
  • Route calls for appropriate resources
  • Complete call logs and reports
  • Perform any other duties as assigned

What are you expected to bring?

  • At least 1 year-experience in a call centre environment
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Superior listening, verbal and written communication skills
  • Proficient in using relevant computer applications
  • Candidate must be fluent in both Maltese and English

What’s in it for you?

  • Working for one of Malta’s reputable companies
  • Dynamic environment