Assist Team Leader on supervision of the team;
Answer questions from team members and resolve issues;
Work along the team, by helping customers to finish their loan application;
Answer customer’s questions via phone, chat, SMS or email;
Looking for ways to enhance the customer experience and increase revenue;
Analyze team and agent performance;
Work closely with Team Leader to improve working procedures;
Most importantly, putting customers at the heart of everything you do.
You’ll love analyzing data AND serving customers;
Hands on mentality, leading by example;
Written and verbal fluency in English and German;
You’ll be target driven, competitive and ambitious;
You like working in an international company with many different cultures around you;
Great skills with MS Excel;
Living in Malta and immediately available;
SpotOn Connections offers international recruitment solutions and career consultancy for all industries across Europe. We deliver a premium service at all stages of the recruitment process, taking the time to get to know our clients and candidates on a personal level so that we can make the perfect match. Our network of consultants come from a recruitment background, with particular specialisation on the finance, legal, technical, and multilingual industries. We currently have offices in Malta and Portugal.