The chosen candidate will be leading a team of 15 experienced Collectors while this person will be responsible to motivate and inspire team members. You will be analyzing their performance data, develop training methods and assist management with improving procedures and workflows.
Giving direction and guidance to Loan Administration Specialists in line with targets;
Lead by example, coaching and mentoring your team to be the best;
Conduct one to ones and performance reviews;
Communicate with external collection agencies;
Work closely with management to improve working procedures;
Most importantly, putting customers at the heart of everything you do.
Fluency in both German and English
Experience in Managing a Team as well as serving Customers – Previous experience in similar role is required
Must be target driven, competitive and ambitious;
Enjoys working in an international company with many different cultures around you;
Great skills with MS Excel;
Located in Malta
SpotOn Connections offers international recruitment solutions and career consultancy for all industries across Europe. We deliver a premium service at all stages of the recruitment process, taking the time to get to know our clients and candidates on a personal level so that we can make the perfect match. Our network of consultants come from a recruitment background, with particular specialisation on the finance, legal, technical, and multilingual industries. We currently have offices in Malta and Portugal.