IT Service Delivery Manager (based in Malta)

  • Ceek Recruitment Solutions
  • Malta
  • Mar 25, 2020
Full time Information Technology Jobs ITIL Jobs Management Jobs Service Delivery Jobs

Job Description

Job Description

Are you an experienced strategic thinker who has a hands-on approach to management? We are seeking to recruit an IT Service Delivery Manager to join a growing team. If you think you have what it takes, we want to hear from you.

What is expected of you?

  • Maintain high performing service support functions
  • Take ownership of the Incident, Request, Change and Escalation processes, ensure high levels of performance in these processes, accurate reporting and establish service improvement activities when required
  • Champion Service and Support in all projects and develop a strong understanding of the impact of projects in the delivery of service
  • Drive internal and third-party service review meetings covering performance, service improvements, quality and processes
  • Support the Group InfoSec Officer in the definition and enforcement of end user security, disaster recovery and business continuity solutions
  • Contribute to strategic planning and implementation of Group-wide IT/IS solutions
  • Advise on options, risks, impact and cost vs. benefit analysis of IT/IS solutions to business processes
  • Define the Standard Desktop Environment for use with key corporate applications, ensure regular SDE performance testing
  • Work with the infrastructure team to evolve standards for hardware, software and security in the desktop environment
  • Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner
  • Effectively deliver/manage Staff Management including recruitment, mentoring, training, target setting and performance assessment 
  • Design SLAs for IT Services Delivery, negotiate and regularly maintain them with business representatives and other stakeholders. 

What are you expected to bring?

  • Experienced Service Management professional with a passion for Service Improvement
  • ITIL Qualified with expert knowledge of ITIL disciplines
  • Previous experience as a Team Lead or demonstrable experience in leading virtual teams
  • Service Management or Support in a diverse environment of incident management, escalation procedures and related disciplines
  • Able to demonstrate a high degree of flexibility including shift and out of hours working
  • Knowledge of IT infrastructure and support
  • Basic understanding of information security principles and concepts
  • Capability to coordinate the activities on the group level Infrastructure projects and the interface between Group IT, the office of the COO and other company’s departments

What's in it for you?

  • Dynamic working environment
  • Competitive Salary