Player Protection Manager

  • Betting Connections
  • Sliema, Malta
  • May 13, 2020
Full time Responsible Gaming Jobs

Job Description

Our client is currently recruiting for a dedicated and conscientious Player Protection Expert, to positively impact and improve their gold standard approach to providing a world class experience in a heightened regulatory environment.
You will ensure that the company continues to have robust processes with execution/delivery which continue to develop in line with the needs of the business and are consistent with applicable gambling law and regulation at all times.

You will be entrusted with following responsibilities within 3 key areas:

Social Responsibility and AML

Supporting the Compliance Director in implementing and maintaining the compliance programme.
Responsible for the overarching social responsibility/player protection element of the compliance programme, acting as subject matter expert on all related matters.
A key member of the Operations Compliance team, providing proactive and commercially astute advice to the business on matters of law and regulation
Provide accurate and timely legal/regulatory advice to staff at all levels of the organisation
You must ensure compliance with the Company's obligations in particular: Under the Gambling Act 2005 and LCCP and in respect of Social Responsibility & AML
Undertaking audit activity to assess adherence to agreed compliance policies and procedures
Participating in ad hoc and project work as required e.g. remediation projects, process enhancements etc.

Player Protection

Support the Compliance Director in the development and implementation of the company’s AML/social responsibility/player protection strategy, to ensure compliance with the licencing objectives
Manage the team and the day to day oversight of customers and their play, to proactively identify those who require further scrutiny and assessment
Assist in the preparation of all documents relating to AML/social responsibility/player protection including terms and conditions, materials for customers, procedures for staff etc.
Provide strategic insights via regular high-quality reporting to the management team and key stakeholders in the business.
Build, maintain and grow networks across the company – in particular with loyalty, ambassadors, and the AML & RG Officers.
Act as an ambassador (internally and externally) in relation to player protection programme
Represent the company in bodies and organisations and in some circumstances, on behalf of the Compliance Director, when they are unable to attend
Maintain all social responsibility related content of the intranet and website; monitoring external data and reporting as needed.

Compliance, Audit & Regulation

Proactively monitor the Casino’s systems and processes, ensuring absolute compliance with both regulatory requirements and the company operating procedures.
Keep the Compliance Director fully informed of any breaches/ suspected breaches of procedure, any issues that have arisen or been raised by members of staff
Conduct monitoring and investigations regarding any potential conduct that violates compliance processes and procedures by any employee
Assist in both internal and external monitoring and audits, to proactively identify potential areas of weakness within the compliance programme.
Partner with employees, to ensure current and future compliance with law/regulation and any audit findings
Audit the delivery of regular training, awareness sessions, communication of recent enforcement activity etc. to help ensure staff maintain a high level of awareness about relevant law/regulation
Review and help draft internal policies and procedures
Provide commercially astute compliance advice to the wider business
Gather information for all regulatory returns, enabling the Compliance Director to submit accurate and timely information to the Gambling Commission
Collate documents necessary to support legal proceedings or litigation


Extensive experience of working within the gambling industry in a similar role on management level and understanding of the UKGC, MGA regulations and any other country advantageous (EG Spain, Sweden, Italy etc)
Excellent numerical and analytical skills, able to analyse large data sets to formulate insight-led recommendations in a compelling way
Naturally organised with exceptional attention to detail
Excellent communication skills, verbal and written with ability to communicate to senior leaders
Ability to influence and demonstrate thought leadership, using data and insights
Confident in building and maintaining a large professional network with key stakeholders.
Able to prepare MI, KPIs and reports for management.
Expert knowledge of MS Office, including but not limited to the ability to manipulate data to create detailed MI and reports
Proficient in the reporting features of Excel, comfortable in creating, utilising and combining formula to identify trends to produce comprehensive analysis and reports
Able to identify potential data sources which can be used to identify customers who may require further assistance
Able to interpret complex data and use this to present comprehensive MI and reporting to inform strategic decision making
Proactive self-motivated, ability to manage competing deadlines and complete tasks with minimal supervision
An enquiring mind, self-confident, who is not scared to challenge conventional wisdom