Dutch Speaking Service Desk Agents - Portugal

  • Spoton Connections
  • Lisbon, Portugal
  • May 01, 2020
Full time Customer Service Jobs

Job Description

Job description: Our client, a big operator in the IT and technology sector, is now seeking to employ highly qualified and highly motivated employees who offer a technical support services to its clients, from a multilingual 24-hour service desk.
 
Responsibilities
 

  • The Service Desk Agent will provide with excellent Level 1 Technical Support to customers (B2B) by email, phone and/or chat both in Dutch and in English languages
  • Escalating issues to the different departments accordingly

 
Requirements
 

  • Have excellent English and Dutch language skills (at native level)
  • Have compelling communication and team skills;
  • Available to work on shifts basis (including night hours and weekends)
  • Experience working in a highly demanding customer service environment
  • Help desk experience and basic IT skills would be an asset
  • Able to work under pressure and keep calm

 
 
Should you be interested in this opportunity kindly forward your CV in Pdf or Word format to  ines@spotonconnections.com 
 

Salary

Negotiable