BILINGUAL SWEDISH AND FINNISH SPEAKING CUSTOMER SERVICE REPRESENTATIVE

  • Magic Mondayz Ltd
  • Malta
  • Apr 10, 2020
Full time Customer Service Jobs iGaming Jobs

Job Description

This is an awesome opportunity to join an igaming start-up with a unique brand and be a part of creating something new and exciting in the world of igaming.

If you have previous experience in customer service, are ambitious and want to REALLY have an impact on how customer service is done, then we definitely want to hear from you.

Responsibities:

  • Using your previous experience and knowledge in implementing the best customer service practices possible.
  • Assisting customers with their queries through email, live-chat and phone.
  • Maintaining & building long-lasting relationships with players by providing the best customer experience they have experienced.
  • Using your creativity and passing on your ideas and feedback from players to your colleagues in marketing and brand management in order for the company to continuously improve the customer experience.
  • Helping out with other tasks such as content writing, translations, marketing.

We’re looking for someone who:

  • Is native in Swedish and Finnish as well as fluent in English
  • Has experience in a similar role in Customer Service.
  • Is entrepreneurial minded and confident to come on board, share their ideas and take part in developing the customer service department from scratch.
  • Has a bubbly personality and is passionate about learning new things. Is interested in online casino games
  • Loves interacting with people and working within a team, but is also self-motivated
  • Is comfortable with working shifts and likes variety. Doesn’t mind jumping in and helping colleagues with different tasks from time to time.
  • Is efficient. Likes to challenge existing ways of doing things and is creative.

What’s in it for you?

  • An opportunity to be part of a fast-growing start-up and really have an impact on how the company will develop.
  • A competitive senior level salary
  • A chance to be involved in a variety of different tasks and great career progression opportunities.

Salary

Negotiable