SENIOR CUSTOMER SUPPORT - GERMAN SPEAKING

  • Magic Mondayz Ltd
  • Malta
  • Apr 10, 2020
Full time Customer Service Jobs iGaming Jobs

Job Description

We’re looking for a Senior German speaking Customer Support Representative to join an igaming start-up with brand new offices in Malta. This is an amazing opportunity to be a part of creating something new and exciting in the world of igaming!

Responsibities:

  • Being very much involved in setting up the customer service department for the company and using your previous experience and knowledge in implementing the best customer service practices possible.
  • Assisting customers with their queries through email, live-chat and phone.
  • Maintaining & building long-lasting relationships with players by providing the best customer experience they have experienced.
  • Using your creativity and passing on your ideas and feedback from players to your colleagues in marketing and brand management in order for the company to continuously improve the customer experience.
  • Helping out with other tasks such as content writing, translations, marketing.
  • Developing and managing customer-focused relationships through highly targeted promotions and content.
  • Planning and creating content, bonus programs and promotions and keeping various stakeholders updated with upcoming CRM activities.

We’re looking for someone who:

  • Is native in German language and fluent in English
  • Has experience in a similar role in Customer Service in the igaming industry. (This is a must!)
  • Is entrepreneurial minded and confident to come on board, share their ideas and take part in developing the customer service department from scratch.
  • Has a bubbly personality and is passionate about learning new things. Is interested in online casino games
  • Loves interacting with people and working within a team, but is also self-motivated
  • Is comfortable with working shifts and likes variety. Doesn’t mind jumping in and helping colleagues with different tasks from time to time.
  • Is efficient. Likes to challenge existing ways of doing things and is creative.

What’s in it for you?

  • An opportunity to be part of a fast-growing start-up from an early stage and really have an impact on how the company will develop.
  • A competitive salary
  • A chance to be involved in a variety of different tasks and great career progression opportunities.

Salary

Negotiable