• Magic Mondayz Ltd
  • Malta
  • Apr 10, 2020
Full time Analyst Jobs Finance Jobs Fintech Jobs Information Technology Jobs Payments Jobs

Job Description

Innovative and fast-growing Fintech company is looking for a Technical Payment Analyst to join their support team.

Job description:

  • Handle merchant inquiries through different channels
  • Use SQL to search, interpret and update database records, as well as identify and troubleshoot potential data problems
  • Identify, evaluate, escalate and document incidents and problems
  • Take ownership of errors and patterns in calculations, data and related issues
  • Keep internal self-help documentation up to date
  • Generate new ideas and suggestions for continuous improvement of
  • systems, processes and procedures to enhance the customer payment experience
  • Use tools such as Salesforce, Desk, Confluence and Trello to manage your daily work.


  • You have experience working with main payment methods, for example credit cards, PayPal, Skrill, SEPA and SWIFT bank transfers.
  • You have IT troubleshooting experience.
  • You can work shifts, including occasional night shifts.
  • You have excellent analytical, problem-solving and decision-making skills.
  • You are detail-oriented and a pro when it comes to multitasking and prioritizing your work.
  • You have excellent written and oral English communication skills.