Native German Speaker - Customer Service Agent

  • Stealth iGaming Recruitment
  • Bucharest, Romania
  • May 18, 2020
Full time Casino Jobs Customer Service Jobs German Language Jobs iGaming Jobs Language Jobs

Job Description

Customer service agents deal with casino customers via chat and email. Agents make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service to the customers.

Mandatory – Native German Speaker


  • Provides excellent customer service assistance to casino clients via chat and email.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; escalating requests to the relevant departments
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Able to handle stressful situations
  • Involves management during an escalated customer issue when necessary to satisfactorily resolve the customer’s concern.
  • Able to work on shifting schedules (morning 6 am – 2 pm, mid 2 pm – 10 pm, and night shifts 10 pm – 6 am)
  • Able to work as part of a team
  • Efficiently works together with the team in reaching the personal, team and department Key Performance Indicators (KPIs) set every month based on the Service Level Agreement (SLA)
  • Communicates with management about errors with system/website issues.
  • Performs other duties as assigned.
  • Will be directly reporting to the Team Leader.