Back Office Support

  • Quad Consultancy
  • Malta
  • Apr 05, 2020
Full time Customer Service Jobs Information Technology Jobs IT Support/Engineer Jobs

Job Description

Our client, a leader in IT and software, providing one of the most comprehensive, cost effective and innovative business software solutions, is currently looking for a Back Office Support to join their team
Main Duties
  • Provide back office & front-line support to clients using EYESEL Business Suite and other applications
  • Form part of the after sales team and liaise with other teams as required
  • Documentation of client support issues & status tracking
  • Troubleshooting issues at clients and querying the data before escalating the problem
  • Testing of applications
  • Training of users
  • Ensure that all client works, and issues are logged in a ticket; all correspondence is in ticket; time is inputted and closed when ready
  • Timely inputting of timesheets
  • System upgrades at Clients
  • Data conversions
  • Report to Directors or whomever they delegate in their stead
  • Contribute to internal process improvements
  • Ensure day to day processes follow ISO procedures as set in QMS manual
  • Communicate client feedback to team leader and management
  • Other duties which from time to time the Company may introduce

  • An IT related qualification or experience in a similar position will be considered an asset
  • Basic knowledge of the following areas: Company Business processes, Accounting fundamentals, Query SQL databases, Report writing.