Customer Service Officer (Dutch speaking)

  • Quad Consultancy
  • Malta
  • Apr 05, 2020
Full time Banking Jobs Customer Service Jobs Fintech Jobs

Job Description

The Client
Our client, a leading Banking company in Malta, is looking for a Customer Service Officer to join their team. 

Main Duties
  • Answering incoming calls and replying to emails from prospective and existing customers
  • Following up customers requests that cannot be answered immediately and conducting the necessary internal investigations
  • Executing customers instructions and logging customers complaints according to internal procedures
  • Pro-actively contacting customers who are in the process of opening an account or trial users of portfolios to activate them
  • Supporting marketing and commercial initiatives to promote the platform through outbound calls
  • Helping with understanding customers by collecting customers suggestions and feedback
  • Being proactive in acquiring knowledge from within the business and also externally that will help you improve the customer experience

  • Excellent verbal and written communication skills, in both Dutch and English
  • Willing to work flexible hours
  • Previous experience in a customer service role will be considered an asset
  • Basic knowledge of banking and financial products is desirable