Our client, a big operator in the IT and technology sector, is now seeking to employ highly qualified and highly motivated employees who offer a technical support services to its clients, from a multilingual 24-hour service desk.
• The Service Desk Agent will provide with excellent Level 1 Technical Support to customers (B2B) by email, phone and/or chat both in German and in English languages
• Escalating issues to the different departments accordingly
• Have excellent English and German language skills (at native level)
• Have compelling communication and team skills;
• Available to work on shifts basis (including night hours and weekends)
• Experience working in a highly demanding customer service environment
• Help desk experience and basic IT skills would be an asset
• Able to work under pressure and keep calm
SpotOn Connections offers international recruitment solutions and career consultancy for all industries across Europe. We deliver a premium service at all stages of the recruitment process, taking the time to get to know our clients and candidates on a personal level so that we can make the perfect match. Our network of consultants come from a recruitment background, with particular specialisation on the finance, legal, technical, and multilingual industries. We currently have offices in Malta and Portugal.