2nd Line Applications Support Officer
Our client in Malta is looking for a 2nd Line Application Support officer. The position involves working in a team to provide user and technical support for bespoke solutions to our local and international customers.
Providing IT support and troubleshooting via telephone, email, portals and remote support software.
You will be working with a number of local and international clients in various sectors.
Delivering high level customer service to a wide range of users, including those with minimal IT knowledge.
Maintaining and updating the knowledge base.
Follow in depth diagnosis of issues and escalate to 3rd line support where applicable.
Strong communication skills in both written and spoken English.
Excellent problem solving and analytical abilities.
Familiar with administering SQL and ability to write SQL queries.
Be organized and able to prioritize issues.
Administering applications such as MS SharePoint and/or Dynamics CRM will be considered an a