Dutch speaking Technical Support
Belfast, Northern Ireland
Our client is a company where you can grow and develop in your career and they are looking for a Dutch speaking Technical Support.
You will be supporting a company which creates a wide range of products that make people’s lives better, easier and more fulfilling. From wireless home networking and entertainment to mobile accessories, energy management and an extensive range of cables.
As a Technical Support Agent, you will provide excellent customer service to end users. Polished communication skills and an excellent phone manner will allow you to efficiently handle customer issues by phone, leading to successful resolution. An interest in home & consumer electronics is important along with an interest in technology and a willingness to learn.
Provide technical support to customers.
Help customers to connect third party devices with their product (tablets, laptops, Xbox, Wii, smart phones, printers, smart TV, etc).
Responsible for resolving easy to moderate technical problems.
Selling warranty extensions for customers with out of warranty devices, also selling support plan and direct connect services for in warranty devices.
Helping customers to change defective products (RMA).
Share knowledge with other people, in writing technical documents and enlarging the knowledge database.
Will work closely with team to achieve common goals.
Strive to technical excellence and expertise.
Fluent in written and spoken English & Dutch.
6 months customer service experience in any sector.
Basic technical skills and knowledge.
Interest in home/consumer electronics.
Interest in technology and the willingness to learn.
Ability to multitask, plan and prioritise workload.
Excellent communication skills both verbal and written.
Flexible, ability to multitask, plan and prioritise workload.
Experience of working in a team-based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale.